When the scorching summer sweeps across the land, the heat wave distorts the air, people's rhythm of life is disrupted, and the stable operation of tunnel construction equipment faces an unprecedented “baking” test. In every regional market that Drilling Spirit Sichuan has cultivated, there is such a team, whose figure is the firmest coordinate under the scorching sun - carrying a heavy toolkit on their shoulders, fearlessly traveling through the hot field.
They are fearlessly shuttling through the hot field sites and doggedly running around in the hot equipment site. They are the Sichuan Drilling Spirit after-sales service team, guarding the smooth operation of customers' equipment with sweat and professionalism.
“What the customer thinks is what I am anxious about”: Concept leads to action.
The Sichuan Drilling Spirit after-sales service team knows that high temperature is not an excuse for equipment shutdown, and the anxiety and challenges of users are the call to action. They have always abided by the core service concept of “think what the user thinks, be anxious what the user is anxious”. This “think” is a deep-rooted empathy that allows them to accurately predict the possible consequences of high temperatures.
Let them accurately predict the high temperature may cause hidden equipment and user pain points; this “urgent”, is the sense of responsibility without delay, drive them to respond to customer demand, the service to the most needy places.
Omni-directional guarding, fearless “baking” test
In the face of extreme weather, Sichuan Drilling Spirit's service has never “cooled down”, but continues to “heat up”:
Strong internal management: We optimize the high-temperature emergency plan to ensure efficient resource deployment and smooth information transmission, providing a solid backing for front-line services;
Fast on-site response: no matter how remote the equipment failure occurs in the site, the service engineers will come as promised; in the depths of the tunnel in the heat wave, in the open field without shelter, they rely on their exquisite skills, and race against time to eliminate the faults, so that the equipment rejuvenation.
Zero-distance communication: online and offline seamless; online customer service team keeps 7x24 hours, professional answers, remote guidance, timely relief of the user's urgent needs; offline engineers point-to-point communication, accurate mastery of the equipment condition.
Empowerment does not stop: high temperature can not stop the transmission of knowledge; service team according to local conditions, under the shed, beside the equipment, to carry out point-to-point, face-to-face equipment operation guidance and maintenance theory training, to enhance the user's ability to independent maintenance, to prevent the problem before it occurs.
Taking on the role in the heat wave: Sweat forges trust
Sichuan Drilling Spirit deeply understands that after-sales service is far more than just maintenance; it is the cornerstone of enterprise reputation and the link to establish long-term trust with users. The high temperature scorched the earth and refined the will of Drilling Spirit people. They measure their responsibility with their feet, and the sweat-soaked uniforms are the simplest medals they bear;
The concentrated figure under the blazing sun is the most powerful fulfillment of the promise. They know that every drop of sweat is related to the stable operation of the customer's equipment and the smooth progress of the project. This responsibility and bearing refined in the heat wave is the best example of Sichuan Drilling Spirit's service value.
It is the best interpretation of Sichuan Drilling Spirit's service value - with professionalism and enthusiasm, the “urgent difficulties and sorrows” of the users will be transformed into the “long-term stability” of the equipment operation.
This summer, Sichuan Drilling Spirit after-sales service team is the most beautiful “hot” value bearer! They proclaimed with practical actions that the summer heat will eventually dissipate, but Sichuan Drilling Spirit's customer-centered service enthusiasm and professional commitment will never cool down! No matter how the seasons rotate and how severe the challenges are, the Sichuan Drilling Spirit service team will always be with you.
No matter how the seasons rotate and how severe the challenges are, Sichuan Drilling Spirit's service team will always stand shoulder to shoulder with you, guarding the value of the equipment and building a monument of the project together!
